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Privacy/Security Policy

Postal Products Unlimited, Inc. understands and respects our customers' need for privacy on the Internet. Because of this need, we offer the most secure sites we can to our customers. Because technology is ever changing, by utilizing our site, you understand and accept any risks that could occur through electronic information sharing through any of our sites, even though advertised as secure. We make every effort to ensure our customers the most private ordering processes available, but we cannot be held responsible for unforeseen or unintended access to our client information.

It is our intention at Postal Products Unlimited, Inc. to make our sites as secure as commercially reasonable, while offering the comfort and convenience of on-line ordering to our customers. If you have a specific requirement for privacy over and above our secure site structure or have a specific question you would like to ask concerning the extent of privacy afforded by any of our sites, please contact us via email at info@directclustermailboxes.com, or call us toll-free at 1-800-229-4500, Monday through Friday, 8:00 AM to 5:30 PM CST. We will be happy to address any concerns you might have about ordering online.


We pledge that we will not release personally identifiable information about our customers, at any time, through any means, to any vendors, or other third parties without your express written permission. Personally identifiable information includes information such as your name, address, phone number, email address, that is unique to you. Anonymous information such as site usage information, domain names and/or IP addresses or browsers visiting our sites, is utilized for site visitation tracking information, and is aimed at bettering our presentation of site pages to our customers.

REGISTERING ON OUR SITES We wish to assure you that when you register on any of our sites, the personal information you enter is secure, and is utilized internally for order processing, but may include some private mailings to you, our customers. If you wish to be excluded from our mailing lists, please indicate via email to: info@directclustermailboxes.com. We will be happy to comply with your request.


All products ship F.O.B. Factory at the customer's expense unless otherwise quoted. Our shipping methods are USPS or UPS. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.


No returns will be accepted without a Return Authorization #. Please call the customer service department with the return request. If the product shipped is the product ordered we may request a restocking fee of up to 50%. However, custom products and some special ordered products are not returnable. All returns will be shipped back at the customer's expense, unless otherwise agreed upon.