Frequently Asked Questions
What are your Customer Service Hours?
Our order lines (Toll Free 1-800-229-4500, Local 1-414-290-1500) are available Monday through Friday from 7:30 AM to 6:00 PM CST. Fax lines are open 24 hours (Toll Free 1-800-570-0007, Local 1-414-290-1515).
What are your Payment Terms?
Net 30 Days with approved credit (Credit Application available for downloading). We grant automatic credit to government agencies. Credit is granted to private companies only, not individuals. Individuals please see other methods of payment. We accept Mastercard, Visa, Government I.M.P.A.C. Visa, American Express, and all the Novus Cards (i.e. Discover, Bravo.) Call ahead for shipping charges if you would like to prepay your order (see shipping terms below for additional details).
What Is Your Shipping Policy?
All products ship F.O.B. Factory at the customer's expense unless otherwise quoted. Our preferred method of shipping is via USPS. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.
What Is Your Return Policy?
No returns will be accepted without a Return Authorization #. Please call the customer service department with the return request. If the product shipped is the product ordered we may request a restocking fee of up to 50%. However, custom products and some special ordered products are not returnable. All returns will be shipped back at the customer's expense, unless otherwise agreed upon.
What if I need to Cancel my order?
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customers are responsible for all materials invoiced. Postal Products Unlimited, Inc. a division of ICM Corporation, Inc., issues cancellation numbers to our customers. If you need to cancel an order, call Customer Service at 1-800-229-4500 and obtain your cancellation number. If product has shipped or a custom order is in process, we may not be able to fulfill your request.
What if my shipment is damaged?
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:
- Check your counts. If you are short a package, please note it on the carrier's delivery receipt.
- Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call Customer Service immediately. Please note damage on delivery receipt but don't refuse the shipment!